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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return,

  • Your item must be unused and in the same condition that you received it.
  • It must be in the original packaging.

All “Cards by Paul” products are exempt from being returned due to a change of mind. However, If you receive the product in a damaged condition, we will either replace it or refund you at our discretion.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. We reserve the right to either apply the refund as a store credit to your account or credit it back to your credit card or original method of payment, within 5 – 15 business days.

If a product is not returned in the original condition, we may still consider it but only provide a partial refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We will exchange an item with another one only if the new item you are purchasing is of the same value as the original item or higher. Please note, we only compare original prices for exchange purposes and do not take into account any sale or other discounts you receive during the original purchase or at the time of exchange.

If you need to exchange it for the same item, send us an email at and send your item to: 7 Zenobia Cres Modbury North 5092.

If you need to exchange an item for an item of a higher value, we will provide the value of the first item either in the form of store credit or a discount coupon for you to use while purchasing the alternative item.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7 Zenobia Cres Modbury North 5092.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except in the case where you are returning a defective or damaged item. In such cases,

  • If you receive a refund, we will reimburse you for the return shipping costs you incur  by adding it to your refund.
  • If we agree to exchange your item for another item, we will waive the shipping charges on the new item. Please note, this will only be applied if you choose the standard shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.